BEFORE YOUR ARRIVAL Check In Luggage Address Parking After Hours Check-In Instructions DURING YOUR STAY Quiet Hours Smoke-Free Policy Vending Wi-Fi Television Appliances Housekeeping Linens & Towels LAUNDRY Check Out Your Feedback Is Important To Us POOL, SPA & BEACH Pool Spa Beach FAMILY TIME BBQ Grills Activities YOUR ISLAND CONCIERGE Island Activity Company EMERGENCY & IMPORTANT NUMBERS In case of emergencies, dial 911 using the phone in your suite. FRONT DESK Ext. 0 | 808.669.5613 9am - 3pm Friday - Tuesday* CONCIERGE Located at Kahana Beach Resort | 808.669.3915 | 8am – 5pm Daily* *Hours are subject to change. SANDS OF KAHANA 808.669.0400 | 24/7 assistance Welcome to Kahana Villa, your home away from home on beautiful Maui. This guide offers important information for planning and enjoying your vacation, ensuring your stay is relaxing and stress free. If we can be of further assistance, please let us know. Mahalo, The Kahana Villa ‘Ohana TabLe of Contents Aloha!
LOWER HONOAPIILANI RD ONE BEDROOM TWO BEDROOM ELEVATORS RESTROOMS BBQ STATION LOBBY 110 210 410 510 109 209 409 509 106 208 408 508 107 207 407 507 106 206 406 506 105 205 405 505 204 404 604 203 403 603 202 402 602 201 401 601 114 314 414 614 113 313 413 613 112 312 412 612 111 311 411 611 210 310 410 610 209 309 409 609 208 308 408 608 207 307 407 607 306 406 606 706 305 405 605 705 304 404 604 704 303 403 603 703 302 402 602 702 301 401 601 701 POOL SPA BLDG F BLDG E Resort Map N
KAHANA VILLA RESORT ADDRESS 4242 Lower Honoapiilani Road Lahaina Maui, HI 96761 CHECK IN We are thrilled to have you stay with us! Check in starts at 4pm local time. A valid I.D, and credit card are required to check in, so please have them ready. While we strive to accommodate every guest, early check in is subject to availability. Please call the front desk at 808.669.5613 for more information. LUGGAGE We understand that transportation times do not always coincide with check in and check out times. For your convenience, you may use the Vacation Club Room located at our sister resort, the Sands of Kahana, for luggage and food storage. Please note that this room is not monitored 24/7. To acquire access to this room, see the Sands of Kahana front desk. For security reasons, please do not leave luggage unattended in the resort. If you have any questions, contact the front desk at 808.669.5613. Sands of Kahana: 4299 Lower Honoapiilani Road Lahaina Maui, HI 96761 808.669.0400 For your convenience, luggage carts are available for guest use on the first floor near the elevators. Please return luggage carts to the first when finished. PARKING Surface lot parking is available for your convenience at our resort. The front desk will provide guests with a parking pass with their check in materials. If you arrive at the resort before check in, please see the front desk for a parking pass. AFTER HOURS CHECK-IN INSTRUCTIONS • Pick up the courtesy phone located next to the front desk. This will automatically connect you with our sister resort, the Sands of Kahana. • An agent will check you in and give you a combination to the lockbox located next to the courtesy phone. • Inside the lockbox you will find an envelope with the same name as your reservation. • Inside the envelope you will find keys to your room and additional resort information. • Please stop by the front desk during business hours the following day to complete your check in. Lower Honoapiilani Highway 2 Min. BEACH Before Your Arrival
QUIET HOURS 10pm – 8am We strive to ensure that all guests have a stress free and relaxing vacation. During all other hours, please keep excessive noise to a minimum. SMOKE-FREE POLICY Kahana Villa is a smoke-free resort. Smoking of tobacco, marijuana, and electronic vaping is prohibited in all guest rooms, lanais, and common areas. Evidence of smoking in the resort will result in a $750 cleaning charge. Guest smoking is prohibited within 20 feet of the resort. VENDING There is a soda vending machine located by the pool for your enjoyment. WI-FI Internet connection via Wi-Fi is complimentary in your unit. Please note that there is no Wi-Fi access in common areas such as the lobby, pool deck, or parking lot. For assistance with Wi-Fi, please visit the front desk or contact us at 808.669.5613 during normal business hours. For after-hours needs, please contact our sister resort, the Sands of Kahana, at 808.669.0400. During your stay Name: KVroomnumber Password: KVVCroomnumber
TELEVISION Relax and unwind while watching some TV in your suite. You can control the TV and cable box using the remote provided by Spectrum. For further assistance with your TV, please call the front desk at 808.669.5613 during business hours and the Sands of Kahana 808.669.0400 after business hours. To turn on/off your TV and Cable box: • Turn on: Press the Power Button and wait for 15 – 30 seconds for system connection. • Turn off: Press the Power Button. APPLIANCES For your enjoyment, all units are equipped with full kitchens including the following appliances: refrigerator, dishwasher, 4 top stove/oven, microwave, blender, toaster, crock pot, electric can opener, and kitchenware. To make your stay even easier, your unit comes with a television, telephone, and alarm clock. HOUSEKEEPING Our top priority is to serve your needs and create a memorable experience during your stay. To provide you with a peaceful and undisturbed environment, housekeeping services will clean your room upon check out. If you require additional cleaning services during your stay, please reach out to our Housekeeping department at 808.665.3208 for availability and costs. LINENS & TOWELS To ensure a cozy vacation, enough linens and towels have been placed in your unit to last the length of your stay. Items for the sofa sleeper and extra linens can be found in the hallway closet. Extra towels are located in the bathroom. If you require more linens & towels, please visit the front desk or contact us at 808.669.5613 during normal business hours. For after hour needs, visit our sister resort, the Sands of Kahana, or contact them at 808.669.0400. During your stay
LAUNDRY There are washers & dryers located in all units for your convenience. UNIT CLEANLINESS Our beautiful island is home to a wide range of creatures that contribute to our ecosystem. Occasionally, that leads to some unwanted pests in our resort. Please take the following precautions to mitigate the occurrences of these pests in your unit. Empty all trash during your stay and upon checkout. There are trash room located across from the elevator on every floor. Clean all kitchen surfaces after preparing food and eating, tightly seal leftover food, and store all food in containers in the refrigerator or freezer. In the event you notice unwanted pests in your unit, please contact the front desk at 808.669.5613. CHECK OUT Mahalo for staying at our resort! We hope to see you again. Check out is at 11am. Please bring your room keys to the front desk when you are ready to check out. If you are planning to check out outside of front desk business hours, please use the courtesy phone outside the front desk to check out or call our sister resort, the Sands of Kahana, at 808.669.0400. YOUR FEEDBACK IS IMPORTANT TO US If there’s anything we can do to enhance your stay, please don’t hesitate to contact the front desk at 808.669.5613. After your stay, you’ll receive a postdeparture survey from us at the email address on file. If you booked through a third-party agency, you will also receive an additional survey from them. We appreciate you taking the time to complete these surveys, as your feedback helps us recognize team members who made your stay memorable and identify opportunities to continue improving your experience. During your stay
In order to abide by the regulations set forth by the State of Hawaii Department of Health, the following rules are in place. Mahalo for following these rules and keeping Kahana Villa a safe and relaxing place for everyone. STRICTLY PROHIBITED All glass & personal coolers POOL FURNITURE Please do not remove furniture from pool area. ATTIRE Babies must wear snug fit diapers in the pool. We pride ourselves on being a family friendly resort. We appreciate all guests wearing tasteful attire in all areas. POOL Daily | 9am – 9:30pm Kahana Villa’s pool is a joy to experience. Children twelve (12) years of age or under shall be supervised and accompanied by a parent or other adult at all times to ensure safety. Please note there is no lifeguard on duty. SPA Daily | 9am – 9:30pm There’s nothing better than returning to Kahana Villa and submerging in total relaxation in our hot tub. Adult supervision is required for minors to ensure safety. Please note there is no lifeguard on duty. BEACH Open to the public | 24/7 Enjoy a dip in the ocean just steps from the resort! While the ocean can be beautiful and refreshing, it can also be unpredictable. Please pay attention to posted ocean conditions and only swim at your discretion. There is no lifeguard on duty. Pool, Spa & Beach
BBQ GRILLS Turn up the heat and grill your favorite foods for the whole family. Grills are located near the pool for your enjoyment. All necessary grilling utensils are in the oven drawer inside your unit. Instructions are located near the grills. Please visit the front desk for assistance. ACTIVITIES All Kahana Villa owners and guests are welcome to enjoy our activities. Please see the front desk for our current activities schedule and pricing. Sign up no less than 24 hours in advance, as class sizes are limited. For more information, please call Guest Services at 808.665.3305. FLOWER LEI Make your own stunning lei from real flowers! Meet us in The Luana Lounge at our sister resort, Sands of Kahana. Please visit our front desk for current class pricing. Please note that activity schedule is subject to change. Family Time
There is so much beauty and adventure to experience in Maui! Island Activity Company highlights these top 12 excursions to choose from for your next adventure. Looking for something else? The Island Activity Company concierge team offers over 400 activities on Maui and over 2,300 across the state of Hawaii. Visit the Island Activity Company Concierge in the Kahana Beach lobby or call 808.879.3130. MAJESTIC MAUI HELICOPTER TOUR Embark on an unforgettable adventure and discover the breathtaking beauty of Maui from thousands of feet above. Highlights include Haleakala crater, one of the world’s largest dormant volcanoes, and the fabulous cascading waterfalls of the West Ma ui Mountains. (45-50 Min) WEST MAUI / MOLOKA‘I HELICOPTER TOUR Soar over the hidden valleys, waterfalls and jagged peaks of the West Maui Mountains, the second wettest spot on Earth, then across the channel to witness the world’s tallest sea cliffs on Molokai’s isolated north shore. (4550 Min) LANA‘I SNORKEL & DOLPHIN WATCH Cruise on a deluxe catamaran to the dramatic shorelines and bays of Lana’i, home to wild dolphins. Snorkel the beautiful reefs of Lana’i. All snorkel gear, continental breakfast, lunch and ice-cold re-freshments are included. Boat sizes vary. LANA‘I DOLPHIN SNORKEL ON A RAFT View spectacular sea caves, sea cliffs and Lanai’s barrier reef. Snorkel gear, instructions and safety tips are provided by experienced captains and crew. Spinner and Bottlenose dolphins are often encountered along with lots of tropical reef fish and green sea turtles. MOLOKINI SNORKEL Travel to Molokini and/or turtle town where snorkeling conditions are at their best. Voyage with a small or large group, led by a team of knowledgeable marine naturalists on a snorkeling eco-adventure. All snorkel gear, continental breakfast, lunch and ice-cold refreshments are included. Boat sizes vary. Maui’s Top Activities
SUNSET COCKTAIL CRUISE The best way to end a day on Maui is with a breathtaking sunset at sea. Maui’s coastline in the late afternoon is truly unforgettable. Experience a variety of drinks (alcoholic/non-alcoholic) and “pupu’s” onboard this relaxing and comfortable cruise. In Hawaiian cuisine, pupu is a hot or cold appetizer. SUNSET DINNER CRUISE Immerse yourself in the beauty of Maui’s sunsets with our unforgettable Sunset Dinner Cruises. These cruises provide the perfect setting to unwind, relax, and create lasting memories as you cruise along the stunning coastline, enjoying panoramic views of the ocean and the colorful sky. Choose between plated table-side service or buffet style. Boat sizes vary. ZIPLINE One of the hottest activities on Maui. Flying on ziplines will be a highlight of your Maui vacation. Capture the excitement as you soar over treetops, canyons and valleys! This eco-friendly activity will be an experience to remember. Age and weight restrictions. HIKING Discover an amazingly unique valley on private hiking trails. Your adventure includes opportunities to jump off rock ledges into waterfall pools. Learn about our island flora, fauna and rainforest from expert guides. Lunch and snacks are included. Hotel pick up option. HANA GUIDED VAN TOUR Explore the tropical beauty of the Hana coast. Your professional guide will escort you in air-conditioned comfort through 617 curves, 54 onelane bridges, waterfalls, scenic lookouts, bamboo jungles and black sand beaches. Continental breakfast and coffee, lunch, all day beverage service. Hotel pick up included. HALEAKALA SUNRISE Enjoy the dawn of the day and the majesty of Maui’s 10,023 foot volcano. See the volcanic beauty in dawn pastels while learning about the legends and culture of our beautiful island on this memo-rable journey. Limitedmenu restaurant breakfast included. *Between 3am–7am, Reservations to access the summit required. This reservation is included in all our tours. Hotel pick up included. LU‘AUS Witness the exotic songs and dances of Tahiti, Fiji, New Zealand, Tonga, and the Fire Knife finale from Samoa. Feast on lavish traditional Hawaiian & Polynesian food buffet style, with cocktail service included. Discover the fascinating stories of Maui and Hawaii through this unforgettable cultural experience.
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